air condition KIA CADENZA 2020 Warranty and Consumer Information Guide

4
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized Kia dealer
at locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
Authorized service facilities will remedy such failures to
function properly at Kia’s expense, if you present your
vehicle to such a service facility during its normal
operating hours, provide sufficient information to permit
a proper identification and diagnosis of the failure to
function, and permit the facility adequate time to
perform the necessary repair. As this obligation is
subject to the terms, conditions and limitations of this
manual, you should refer to the manual to understand
which repairs and replacements are covered by this
warranty. When an Authorized Kia Dealer makes
necessary repairs pursuant to the warranty, it may do so
using parts that are new, repaired, remanufactured,
reconditioned, or otherwise authorized by Kia. These
parts will be covered by the terms and conditions of the
Replacement Parts and Accessories Limited Warranty. If
an Authorized Kia Dealer declines or fails to carry out a
proper repair or replacement covered by this limited
warranty without charge to you, Kia will (a) determine if
the repair or replacement requested by you is covered by
this New Vehicle Limited Warranty and, if so, (b) obtain
cooperation from an Authorized Kia Dealer to conduct
such repair or replacement without charge to you.
However, Kia’s obligation to do (a) and (b) requires you
to contact the Kia Consumer Assistance Center and
provide all materials needed by them to carry out those
obligations to you. The Center can be contacted at the
address or phone number provided in the Kia Owner
Satisfaction and Assistance Section of this manual, or
can also be found at the Kia website at http://www.kia.
com.
Parts replaced under any warranties in the Manual
become the property of Kia.
1. The Warranty Period
The New Vehicle Limited Warranty is divided into
various warranty periods. For the purpose of all
warranties contained in this Manual(other than
warranties on replacement parts or accessories
installed after the Kia Vehicle was placed into use),
the warranty period begins on the Date of First
What is Covered
New Vehicle Limited Warranty
New Vehicle Limited Warranty
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7
• Air Conditioner Refrigerant Charge
Air conditioner refrigerant charge is covered for the
first 12 months of the warranty period regardless of
mileage. Over the balance of the warranty period,
refrigerant charge is covered only when replenished
as part of a warranty repair.
• Audio / Entertainment System
An original equipment radio, compact disk player,
OE DVD / RSE (Rear Seat Entertainment System)
or navigation system is covered for the first
36months/36,000 miles.
• Battery
The original equipment battery is covered by a
limited warranty for a period of 36 months/36,000
miles. During 36 months/36,000 miles of the
warranty period, a defective battery will be replaced
at no cost to you. Kia will cover diagnostic,
installation and replacement battery costs.
Kia will not reimburse you for any portion of the
cost of a non-Kia replacement battery.

• Brake and Clutch Linings
Brake linings, including pads and shoes, and clutch
linings are warranted for 12 months/12,000 miles,
whichever comes first, if they fail to function
properly during normal use. Brake linings are
designed to wear out as part of the process of
stopping your vehicle safely and consistently while
providing reasonable levels of noise and vibration
during normal use. Brake or clutch linings function
properly during normal use even if they need
replacement in less than the full warranty period.
Rather, most replacements at lower mileage are
required by driver usage habits which can cause high
rates of wear. In addition, brake lining wear is
substantially increased by environmental conditions
such as exposure to road salt or due to regular
driving in stop and go rush hour traffic. The more
wear factors which are present, the more rapid the
wear. Resulting repairs and replacements of linings
are not covered by your warranty.
New Vehicle Limited Warranty
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11
New Vehicle Limited Warranty
(When replacing the speedometer, the “Speedo-
meter Replacement Record” on the inside front
cover of this manual must be filled in by an
Authorized Kia Dealer).
Extra Expenses and Damages
• Any economic loss or other incidental, special,
consequential, or exemplary damages. This includes,
without limitation, payment for loss of use of the
Kia Vehicle, lodging, car rentals, travel costs, loss of
pay and any other expenses or damages.
UVO
• The New Vehicle Limited Warranty does not cover
some repairs for certain conditions or issues related
to the UVO system, if equipped, including, but not
limited to :
• Improper installation of paired devices such as
phones or digital media players
• Malfunctioning paired devices
• Inadequate signals
• Misuse such as insertion of foreign obejects
• Damage caused by unauthorized modification to
functionality or capability
• Installation of unauthorized or unapproved software,
upgrades, or other system modifications
• Computer or internet viruses, bugs, worms, or
other similer issues.
Tires
• Tires are warranted by the tire manufacturers and not
by Kia. In the event that you need assistance, please
contact your Kia dealer or refer to the tire warranty
pamphlets provided with your Kia Vehicle for
details.
Salvage or Total-Loss Vehicles
• Any Kia Vehicle that has ever been or should have
been issued a “salvage” title or similar
“branded”title under any state’s law; or has been
declared a “total loss” or equivalent by a financial
institution or insurance company. This exclusion
does not apply to Emission Warranties, Replacement
Parts Limited Warranty or any recalls or campaigns.
Production Changes
• Kia and its Authorized Kia Dealers reserve the right
to make changes in vehicles built and/or sold by Kia
and its Authorized Kia Dealers at any time without
incurring any obligation to make the same or similar
changes on vehicles previously built and/or sold.
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14
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for independent Kia brand
service facilities at locations of its choice to provide for the
repair of your vehicle if it fails to function properly during
normal use. Such service facilities will remedy such failures
to function properly at KMA’s expense, if you present your
vehicle to such a service facility during its normal operating
hours, provide sufficient information to permit a proper
identification and diagnosis of the failure to function, and
permit the facility adequate time to perform the necessary
repair. As this obligation is subject to the terms, conditions
and limitations of this Manual, you should refer to the
manual to understand which repairs and replacements are
covered by this warranty. If an Authorized Kia Dealer
declines or fails to carry out a proper repair or replacement
of a factory installed part covered by this limited warranty
without charge to you, Kia will (a) determine if the repair or
replacement requested by you is covered by this Anti
Perforation Limited Warranty and, if so, (b) obtain
cooperation from an Authorized Kia Dealer to conduct such
repair or replacement without charge to you. However,
Kia’s obligation to do (a) and (b) requires you to contact the
Kia Consumer Assistance Center and provide all materials
needed by them to carry out those obligations to you. The
Center can be contacted at the address or phone number
provided in the Kia Owner Satisfaction and Assistance
Section of this manual, or can also be found at the Kia
website at http://www.kia.com.
1. Warranty Period
The warranty period is for the first 60 month/100,000
miles from the date of first retail delivery or when it is
first put into service, whichever comes first.
2. What is Not Covered
• Any perforation due to corrosion of the Kia Vehicle
which is caused by industrial fallout, accident,
damage, abuse, vehicle modifications or damaging
or corrosive cargo in the Kia Vehicle.
• Any surface corrosion of the Kia Vehicle which does
not result in perforation, such as that caused
typically by sand, salt, hail or stones.
• Any perforation due to corrosion of a part of the Kia
Vehicle which is not a body sheet metal panel. As
used herein, “body sheet metal panel” specifically
excludes all parts which are components of the
exhaust system of the Kia Vehicle.
• Defects or damage resulting from the use of parts
not sold or approved by Kia including the resultant
damage to associated parts or systems.
Anti-Perforation Limited
Warranty
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15
Anti-Perforation Limited Warranty
• Any perforation due to corrosion of the Kia Vehicle
caused in whole or in part by a failure to maintain
the Kia Vehicle in accordance with the procedures
specified in paragraph 3. “Your Responsibilities”
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia Vehicle
on a regular basis (at least monthly) to detect any chips
or scratches in the paint or protective coating and to
repair them immediately.
Special care should be taken to protect your Kia Vehicle
from corrosion under the following conditions:
• If you drive on salted roads, or if you drive near the
ocean, flush the underbody as needed, and at least
weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident or
any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we
recommend that you install stone guards behind
each wheel.
4. To Get Warranty Service
You must take your Kia Vehicle, along with this
manual, to any Authorized Kia Dealer in the United
States during its normal service hours.
If you have any questions or need assistance regarding
this warranty, refer to the “When You Need to Talk to
Kia” starting on Page 39.
5. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts that fails
to function properly. Such repair or replacement shall be
carried out by an Authorized Kia Dealer at its place of
business. This warranty does not include any other
expense, including but not limited to those for any
replacement transportation or for the loss of use of your
Kia vehicle.
6. Other Terms
The “Other Terms” stated on page 12 in the New
Vehicle Limited Warranty section of this manual also
apply to this warranty.
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24CaliforniaEmission Control Warranty
Your Warranty Rights And Obligations
The California Air Resources Board and Kia Motors
America, Inc., are pleased to explain the emission
control system warranty on your 2020 Kia vehicle. In
California, new motor vehicles must be designed, built
and equipped to meet the State’s stringent anti-smog
standards. Kia must warrant the emission control
system on your Kia vehicle for the periods of time
listed below provided there has been no abuse, neglect
or improper maintenance of your Kia vehicle.
Your emission control system may include parts such
as the carburetor or fuel-injection system, the ignition
system, catalytic converter, and engine computer. Also
included may be hoses, belts, connectors and other
emission-related assemblies. Where a warrantable
condition exists, Kia will repair your Kia vehicle at no
cost to you including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage
For 3 years or 50,000 miles, whichever first occurs:
1. If your Kia vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by Kia to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.
2. If any emission-related part on your Kia vehicle is defective, the part will be repaired or replaced by Kia. This is your short-term emission control system DEFECTS WARRANTY.
For 7 years or 70,000 miles for emission related parts, whichever first occurs (8 years or 80,000 miles for Federal Emission Control Warranty) :
If an emission-related part listed in this warranty booklet specially noted with coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced by Kia. This is your long-term emission control system DEFECTS WARRANTY.
For 2020 SULEV (Super Ultra Low Emission Vehicle) vehicle certified as partial zero-emission vehicle (PZEV) only, all parts covered under the PERFORMANCE WARRANTY and the DEFECT WARRANTY, which are listed in this warranty booklet on the Emission Warranty Parts List, are warranted for 15 years or 150,000 miles, whichever occurs first.
California Emission Control Warranty Statement
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28CaliforniaEmission Control Warranty
Incidental or consequential damages such as loss of use
of the vehicle, loss of time, inconvenience, expense for
gasoline, telephone, travel or lodging.
Any vehicle on which the odometer mileage has been
altered so that actual vehicle mileage cannot readily be
determined. (When the Owner replaces the speedometer
or has it replaced by a repair facility, then the
“Speedometer Replacement Record” on the inside front
cover must be filled in by an Authorized Kia Dealer.)
Loss or damage to personal property, loss of revenue,
commercial loss or other matter not specifically
included.
Damage resulting from the use of a non-Kia part.
Emergency Service
If emergency Emission Control System Warranty service
is required and the owner is unable to readily locate an
authorized Kia dealer or if a warranted part is not
available within 30 days, then, repairs may be performed
at any available service establishment, or by the owner,
using any replacement part. Kia will reimburse the
owner for the owner’s expenses including diagnostic
charges for such emergency repair or replacement at
Kia’s suggested retail price for all warranted parts
replaced and labor charges based on Kia’s recommended
time allowance for the warranty repair and the
geographically appropriate hourly labor rate. Replaced
parts and copies of paid original receipts must be
available for presentation to Kia as a condition of
reimbursement for these emergency repairs. In addition,
the owner must provide Kia a detailed description
indicating why the situation was considered an
emergency and why an authorized Kia dealer was not
available. Additional information may be obtained by
calling 1-800-333-4Kia. A repair not being complete
within 30 days constitutes an emergency.
ATTACHED IS A LIST OF COMPONENTS
WARRANTED AGAINST DEFECTS IN MATERIAL
AND WORKMANSHIP FOR 7 YEARS OR 70,000
MILES ON VEHICLES/ENGINES AS NOTED.
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30Replacement Parts and Accessories Limited Warranty
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized Kia dealer
at locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
Authorized service facilities will remedy such failures to
function properly at Kia’s expense, if you present your
vehicle to such a service facility during its normal
operating hours, provide sufficient information to permit
a proper identification and diagnosis of the failure to
function, and permit the facility adequate time to
perform the necessary repair. As this obligation is
subject to the terms, conditions and limitations of this
manual, you should refer to the manual to understand
which repairs and replacements are covered by this
warranty. When an Authorized Kia Dealer makes
necessary repairs pursuant to the warranty, it may do so
using parts that are new, repaired, remanufactured,
reconditioned, or otherwise authorized by Kia. These
parts will be covered by the terms and conditions of the
Replacement Parts and Accessories Limited Warranty. If
an Authorized Kia Dealer declines or fails to carry out a
proper repair or replacement covered by this limited
warranty without charge to you, Kia will (a) determine if
the repair or replacement requested by you is covered by
Replacement Parts and Accessories Limited Warranty
and, if so, (b) obtain cooperation from an Authorized Kia
Dealer to conduct such repair or replacement without
charge to you. However, Kia’s obligation to do (a) and
(b) requires you to contact the Kia Consumer Assistance
Center and provide all materials needed by them to carry
out those obligations to you. The Center can be
contacted at the address or phone number provided in
the Kia Owner Satisfaction and Assistance Section of
this manual, or can also be found at the Kia website at
http://www.kia.com.
This warranty covers Kia Genuine new or
remanufactured replacement parts and Kia Accessories
supplied from Kia Motors America, Inc. and sold by an
Authorized Kia Dealer. This includes Kia Accessories
installed by an Authorized Kia Dealer or Kia Motors
America, Inc. prior to the retail delivery of a new Kia
Vehicle.
If a covered replacement part or accessory was installed
by anyone other than an Authorized Kia Dealer, the
replacement part or accessory will be repaired or
Replacement Parts and Accessories Limited Warranty
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32Replacement Parts and Accessories Limited Warranty
• Accessories
A Kia Genuine accessory installed by Kia or an
Authorized Kia Dealer on a new vehicle at the
time of, or prior to the vehicle’s date of delivery
to the original retail purchaser, or the date the
vehicle is first put into service, is covered under
the New Vehicle Limited Warranty and is limited
to 60 months from the date of original retail
delivery date of first use, or 60,000 miles,
whichever occurs first.
A Kia Genuine accessory installed by an
Authorized Kia Dealer after the vehicle was
delivered to the original retail purchaser or first
put into service shall be warranted for the greater
(1)the duration of the New Vehicle Limited
Warranty or (2)12 months or 12,000 miles from
the date of purchase or installation.
Kia Genuine AM/FM Radios, satellite radios,
CD players or other audio equipment purchased
after the vehicle is first put into service are
covered for 12 months/unlimited miles.
A Kia Genuine Air Conditioning System
installed by an Authorized Kia Dealer after the
vehicle is first put into service is covered for 12
months/12,000 miles, whichever comes first, or
the remainder of the New Vehicle Limited
Warranty, whichever is greater, from the date of
installation. A Kia Genuine Air Conditioning
System purchased over the counter is warranted
for 12 months/unlimited miles.
What Is Not Covered
• Damage or corrosion due to such factors as
accidents, negligence, improper repairs or
adjustments, misuse, alterations or collision.
• Damage or surface corrosion from environment
such as acid rain, airborne fallout (chemicals, tree
sap), stones, salt, road hazards, hail, wind storm,
lightning, floods and other acts of God.
• Normal wear, tear or deterioration such as
discoloration, fading, deformation, etc.
• Air conditioner refrigerant charge after the first
12 months, unless replenished as part of a
warranty repair.
• Replacement parts or accessories installed on a
Kia Vehicle in which the odometer has been
altered, or on which the actual mileage cannot be
readily determined.
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34Scheduled Maintenance Record
The service records on this and the following pages have
been designed to include the signature of your Authorized
Kia Dealer representative or other repair establishment
representative. This signed form is evidence of completion
of maintenance services and should be kept with the
receipts, repair orders and invoices in the glove box. All
records should be given to any subsequent owner of the Kia
Vehicle. Claims made during the warranty term will not
qualify under the warranty if resulting from lack of
maintenance rather than from defective material or
workmanship. Alternatively, for your convenience, you have
been provided with a vehicle maintenance Log booklet for
your use in recording your Kia vehicle’s maintenance. You
may use either to organize and maintain your records.
Scheduled Maintenance Intervals
Refer to your Owner’s Manual for the specific conditions.
Pre-Delivery Inspection
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #1
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
Service #2
Mileage:
R.O. Number:
Date:
Authorized
Signature:
Dealership:
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